Prepared launch policy
Shipping, cancellations, and returns
Prepared July 31, 2026 · Commerce is not yet active
The current website is inquiry-only. No public checkout is active, no payment is collected, and no print enters production until Fletcher and the collector approve a written specification and price.
Quote and approval
Each quote identifies the photograph, crop, presentation, finished size, destination, production price, insured shipping, and any applicable tax. The written quote controls if it differs from general website language.
Production and fulfillment
WhiteWall is the prepared print-production provider. For the first release, Fletcher will review every approved order and submit the lab order manually. The website is not connected to an automatic WhiteWall fulfillment service.
Signed, numbered, or otherwise inspection-sensitive work is expected to travel from the lab to Fletcher for inspection and finishing before it is sent to the collector. An open-edition print may ship by another approved route only when the quote clearly says so.
Shipping area, price, and timing
The prepared Stripe pilot is limited to United States addresses. Shipping is not represented as free or universal: the destination-specific amount is confirmed before payment. Production and transit estimates begin only after written approval and payment, and they remain estimates rather than guaranteed arrival dates.
If a material delay occurs after payment, Fletcher will contact the buyer with the revised timing and the choices required by applicable law.
Taxes
Tax treatment will be confirmed before checkout activation. Montana has no general-use sales tax, but an online seller can still have collection duties in another state. Any tax collected through a future checkout will be shown before payment and will be based on approved registrations and the delivery address.
Cancellations
A buyer may request cancellation before the production order is submitted. Once a personalized lab order enters production, cancellation cannot be guaranteed. Fletcher will attempt any available lab cancellation promptly and will confirm the result in writing.
Damage or an incorrect order
Accept the shipment, keep all packaging, photograph the package and the artwork, and contact Fletcher promptly. Fletcher will coordinate the lab claim and the appropriate repair, replacement, or refund. Do not ship an artwork back without written instructions.
Change-of-mind returns
Fine-art prints are made to an approved specification and are not prepared as general inventory. The launch policy therefore does not promise change-of-mind returns after production begins. This does not limit rights that cannot lawfully be waived, including remedies for damaged, defective, incorrectly described, or incorrectly supplied work.